OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
154 ratings and 80 comments received in the last 90 days.
31 July 2024
Michael was very helpful and explained lots of features on the new mini which is very different from my old mini. Everything went as planned.
24 July 2024
There were opportunities to make the process a bit easier -- namely providing a check list of things the dealership needed in advance of my arriving to pick up the call such as payment method, all the details for a trade in, etc.
09 July 2024
Karl Joslin was great throughout the whole process, kept me informed and explained everything clearly.
08 July 2024
It was a seamless experience. I was kept well informed at all stages and I loved being sent a video of my new car before I was able to pick it up.
08 July 2024
Sales staff went into detail about the car and offered different specifications based on my preferences
08 July 2024
Joshua was great, went out of his way to get me a car quickly. He knows the product well and was able to help me make the right choice.
06 July 2024
Helpful friendly approach. Nothing was too much trouble. Left you (as the customer) feeling in control.
05 July 2024
Harry was very helpful in getting the best deal for me.
03 July 2024
Made the buying experience very smooth and easy
30 August 2024
You delivered, and on quote.
29 August 2024
I was asked when booking service if I would like it washed, which I did but no evidence it was.
28 August 2024
I never give 100% responses.
27 August 2024
I dealt with Jen and Mitch, both were extremely helpful and kept me well informed through the entire process. I also had full trust that my car was in the correct hands.
27 August 2024
A efficient check in. Contacted re collection. Car ready and waiting. My query re my radio answered.
26 August 2024
Staff very helpful from booking in to dealing with the whole service
25 August 2024
Always excellent service. Never had reason to complain
25 August 2024
Good customer service
20 August 2024
As above
19 August 2024
Kept to schedule with good communication
12 August 2024
Sale was fine but the slipping/ambiguity of the delivery date hurt.