About Your Local MINI Retailer | Berry Thames Ditton

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OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

155 ratings and 90 comments received in the last 90 days.

03 October 2023

Lack off comms during the wait time for my car wait time extended too

03 October 2023

Harry was such a pleasant guy to do business with. Nothing was too much trouble and he really did go the

27 September 2023

Both Dan and Harry are extremely professional and really could not do enough for me during the whole process.

24 September 2023

Excellent communication/service by Karl Joslin at Berry's Thames Ditton. Good knowledge of the MINI we bought for our daughter

20 September 2023

Its what we expected

10 September 2023

All went well

08 September 2023

Karl at Mini Thames Ditton looked after us very well at all stages after he took over the order from Jason

05 September 2023

So satisfied, everything went so easy especially with Karl who always helps me with the process ! Thank you so much ??

05 September 2023

Karl was great from start to finish

29 August 2023

easy process all done very efficiently. good polite service and no reason to complain about anything

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09 August 2023

Karl was so helpful and charming throughout the whole prriod

25 July 2023

Purchase was quick , car was made available in a short timeframe, all questions and queries were well answered in a timely manner

24 July 2023

delivery was far quicker than anticipated

20 July 2023

I could not have asked for a better person than Joshua Bell.

09 October 2023

Superb service from all members

09 October 2023

Finished winter service within time space

09 October 2023

Excellent service

09 October 2023

Efficient and courteous

09 October 2023

Excellent and meet all my needs.

08 October 2023

Did what I wanted and in timeline I needed

07 October 2023

One day back home all seems fine

05 October 2023

Everything went according to plan. No hiccups and price, whilst punchy, was less expensive than expected.

04 October 2023

Just no problems at all.

04 October 2023

I was advised car would be cleaned inside and out but I think they forgot the inside! I thought the report sending via email to advise car was ready to collect was great

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04 October 2023

Again very happy with all aspects if service.

03 October 2023

Quick appointment, quick fix, nice communication and attention.

02 October 2023

The car was ready at the stated time.

30 September 2023

Customer WiFi in the showroom was poor

29 September 2023

No fuss, easy booking, helpful friendly staff

28 September 2023

Excellent service and a clean car at the end.

27 September 2023

Service carried out efficiently. Staff friendly and pleasantly mannered.

27 September 2023

Problem been solved

24 September 2023

The MOT and car service part was fine but I would not want to have to deal with her again.

24 September 2023

Efficient admin and comms, help to park, speedy service, no waiting at pick up, lovely valet!

22 September 2023

Knowledgable/helpful staff (in particular Vicky). Great communication and stuck to time.

22 September 2023

Easy booking process and kept me up to speed on developments

22 September 2023

They were very helpful

21 September 2023

good speedy work done!

18 September 2023

The staff member that met me -showing me where to park was polite and helpful the receptionist Vicki Schoon was very knowledgeable and checked i was happy with cost she informed me of collection time and checked contact details

17 September 2023

They forgot to reset the oil change counter. The service history is still not updated due to a system problem

17 September 2023

They gave good advice on what will need replacing going forwards ( my mini 8 years old low mileage )

17 September 2023

There is very little I can fault

17 September 2023

Great service from Vicky. The reason for 4 star is because we were told the car will be cleaned though it was only cleaned from the outside, it wasn't hoovered.

15 September 2023

Very kind, helpful & accommodating staff.

15 September 2023

As I said, there was some contradictory information about what time and where to drop my vehicle but otherwise the service and communication was excellent. It felt like a very professional place to trust my car to.

14 September 2023

Pretty poor on the day - service took a lot longer than I was told and comms were poor. The car was left at the back of car park and I was just told to go and find it by the service advisor.

13 September 2023

Always great friendly staff and pleasant atmosphere

11 September 2023

No hidden extra charges

11 September 2023

My car was repaired and available to collect very promptly and this was particularly important at the time.

11 September 2023

I love that I booked it in for brake fluids because my car told me it was required and then someone at Thames Ditton told me I had an MOT due a few weeks later so it would be better to cobine the two.

10 September 2023

Everything worked as it should

10 September 2023

Fingers crossed, my mini is now running like a dream!

06 September 2023

no issues during tranaction

04 September 2023

Car booked in without delay and computer problem sorted in a day.

01 September 2023

Reception staff are brilliant but parts and repairs performance was lamentable I'm afraid, and way too overpriced in my view.

28 August 2023

Usually a good job is done on my car, which reduces stress and worry.

27 August 2023

Courteous reception and efficient repair of the problem. However my after service phone call question was not returned.

26 August 2023

Berry Thames Ditton always able to accommodate my servicing needs and provide a service date of my choosing. Reports on the car and accompanying videos very helpful. Car returned completely clean and valeted .

24 August 2023

It was a 1st service for my mini , it came back gleaming and ran smoothly

23 August 2023

Jennifer ONiell was incredibly helpful and kind throughout the fix of my car

23 August 2023

Very happy with customer care - would be nice if options to get to Kingston after dropping car off - bus is not convenient

23 August 2023

Work was completed quickly.

22 August 2023

They were professional and kept me informed

21 August 2023

Everything went well

19 August 2023

Overall really great - polite staff, quick turnaround, kept me up to date. Two minor things: I'm a woman so would prefer 'ms' not 'mr' on all comms; sms with video & optional works arrived at 3pm on pickup day so too late for me to approve optional

15 August 2023

The Mini was serviced as per reason of my appointment and MOT test, which were both carried out on my vehicle.

15 August 2023

Perfect

14 August 2023

The body shop assessment was boked but missed. The quote for a service pack was not done. 2 weeks later, both haver still not been done.

13 August 2023

The service is excellent and the staff are very friendly and helpful

09 August 2023

Smooth service, prompt, but expensive.

09 August 2023

The rude intrusion of man from BMW left me feeling upset

06 August 2023

The service went to my expectations

06 August 2023

Very efficient and friendly

06 August 2023

Having spent over a thousand pounds on the repair of our car I would have expected to be treated with some dignity and not be told that I experienced no inconvenience.

06 August 2023

I was able to book in when my usual dealeship wasn't available. Will now use Thames Ditton in the future.

05 August 2023

Kharris took the time to call me and let me know I could have original appointment date and guaranteed my car would be done at time requested

05 August 2023

Excellent customer service so helpful and quick- I never worry with mini

04 August 2023

Everything was straightforward and quick. No hanging around waiting for ages and no hidden extras that I wasn't expecting. All good.

31 July 2023

The work completed was correct and in a timely manner, I had a slight issue after leaving. Jen resolved this with me immediately and I was extremely impressed in the care I was provided.

29 July 2023

Excellent service.

26 July 2023

Every member of staff is lovely! Especially Harry & Jennifer

25 July 2023

Health check video difficult to understand, muffled sound. Berry aware of this and fixing. 11 miles discrepancy between drop off and collection. Tried to query with sales manager but his email address was bouncing back this despite my replying to him

24 July 2023

Very smooth process

24 July 2023

All additional work was clearly communicated in a timely manner & completed as agreed

23 July 2023

Ladys at front desk were so nice and helpful. ***** It's always good to see a video after my car has been serviced. ***** The guy dropping my car off to me after it was serviced wasn't very friendly. **

22 July 2023

The instalment plan is a great idea and makes the process of servicing less stressful

19 July 2023

Jennifer & her colleague Caris kept me informed throughout the day what was happening with my car. Also booked a taxi for me to take me home, thank you

19 July 2023

Travelling to and from the garage is a challenge and the car park gets very full!

19 July 2023

Really appreciated the quick turn around time for my service, as I don't live locally to the centre. Particular thanks to the colleague working on reception who checked in my car

19 July 2023

Overall the service was very good, the only disappointment was the video that was shared covering my Mini health check had really poor sound, therefore I was unable to clearly hear the engineer.

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