OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 102 comments received in the last 90 days.
09 June 2025
See above Plus showroom was nice - and coffee appreciated!
06 June 2025
Everything went smoothly
03 June 2025
Non issues with any aspect of the process.
02 June 2025
Friendly informative staff
01 June 2025
It was very quick and smooth
30 May 2025
It was all really straightforward.
29 May 2025
Glenn assisted us in every way possible, and continues to respond to my many phone calls.
29 May 2025
Sam Teed was our sales person and he was fantastic! He made the whole experience so easy
27 May 2025
Joseph was great and knowledgeable about the car. He took me through all the settings. Perfect setup
15 June 2025
Efficient
12 June 2025
as above
09 June 2025
Because I was completely satisfied.
09 June 2025
I'm not satisfied at all. Mini cancelled my MOT appointment with them only 2 days before my appointment and when I had to go back to them to change the car pump they charged me for a diagnostic assessment!!
08 June 2025
All the staff at BTD are helpful courteous and professional particularly the gentleman who showed me where to park and Kharris Turner who checked me in. Much prefer talking to a person rather than checking in online which I find impersonal.
07 June 2025
Same as above
07 June 2025
Harris Turner was the service contact and she provided an excellent personal service, explaining each step of the service process and advising on steps for taking the mini to France
06 June 2025
I bought a new car and was v happy with the service I recey
03 June 2025
Everyone at Mini Berry Thames Ditton knows what they are doing. The reception I got from the very friendly and welcoming Gentleman who receives Customers at the entrance of the Garage was great. He already knew me and called me by my name.
02 June 2025
Very much!
15 June 2025
Dealt with Michael initially then Sam at Berry Thames Ditton. Both were very helpful at all times. Sam in particular explained everything very clearly and went out of his way to accommodate us. Was a pleasure dealing with him.