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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 140 comments received in the last 90 days.
01 April 2025
Sam T was informative and patient
01 April 2025
Great experience in the sale process from Harry Lansdale.
01 April 2025
Excellent service. Karl looked after us very well and had great knowledge of the mini brand. Glen was excellent, going above and beyond by phoning us on his day off. Personal professional service delivered by both colleagues.
30 March 2025
Knowledgeable sales man
29 March 2025
I can't thank Millie enough for making my whole experience of buying my mini a real pleasure. She has such a bubbly personality that makes everything exciting. I was kept informed of when my mini would be ready & picking it up was a real highlight.
26 March 2025
Karl especially but all the team give excellent customer service. So friendly and approachable. Not
25 March 2025
The person who help me was extremely helpful all the team very professional
24 March 2025
We had an appointment to see the JCW convertible but then had to wait a little while for someone to help us as they were all busy with other customers. We were then in a bit of a rush. Managed to do enough paperwork to place our order!
23 March 2025
However busy the sales department was Karl always found the time for us.
20 March 2025
Started off very badly but then dealt with different salesperson who was great.
18 March 2025
Millie was excellent - she was proactive, knowledgeable and helped me find the best car configuration. She took her time with the handover and ensured I had all my questions answered. Fantastic service!!
14 March 2025
Very satisfied, we were kept regularly updated throughout the process and there were no issues at all. It felt like Harry really went the extra mile for us.
13 March 2025
very happy
12 March 2025
Great
06 March 2025
Perfect from start to finish, would recommend to others.
05 March 2025
The purchase and delivery were both seamless.
04 March 2025
really helpful staff
04 March 2025
Little hiccup with the first car but supported us throughout.
28 February 2025
Excellent customer service
27 February 2025
Sam went over and beyond helping me get this in a timely manner and exactly what I wanted. Easy to deal with. Friendly. Professional.
25 February 2025
Came on time and good handover and a manufacturing defect will be repaired so all very happy our local MINI dealer sold us the car
22 February 2025
Was looked after from the beginning
20 February 2025
The new Mini has amazing technology. I was unprepared for this. A younger audience will navigate this quickly and easily. I feel that I need more help to use even the basics. I don't feel confident to resolve issues with the car if they arise.
20 February 2025
Very satisfied, Sam and the manager both worked incredibly quickly to find the car I wanted and I experienced no problems or hold ups with the delivery of the car.
19 February 2025
Karl was excellent from start to finish. Friendly, efficient paperwork, clear at every stage. I never felt pressured at any point.
13 February 2025
Really good and professional from start to finish.
04 February 2025
long wait
21 April 2025
Met all expectations
21 April 2025
Friendly and professional service
20 April 2025
I thought my rear brake pads needed changing but the service engineer checked and said not yet. Honest service is appreciated.
20 April 2025
Excellent service. Kept informed throughout and very friendly staff.
19 April 2025
All done on time Nice friendly staff
19 April 2025
Staff were friendly
16 April 2025
Job done on time and efficiently
15 April 2025
Was kept fully informed throughout and appreciated the excellent communication. Car really clean afterwards.
15 April 2025
The lady on reception was so helpful
14 April 2025
Post service I was told I would get a follow up call to arrange a follow up repair but which bc oils not be carried out at the time - I am still waiting on the call back even though it was supposed to be the same day they completed the service
14 April 2025
Everyone I dealt with from the gentleman with the clipboard in the car park when I arrived through to the service team that took care of me, delivered first rate service.
08 April 2025
Very politely and friendly treated. However the overpowering music in reception is not needed.
08 April 2025
Kerys, the person looking after my booking was communicative, proactive and helpful from beginning to end Job seemed to be carried out well.
07 April 2025
4 weeks after my visit in March, 2 warning lights came on for Vehicle Check & Brake Fluid Service both due in April. A reported Reverse light failure also reported in at initial visit still not resolved. Also noted is a loose 'tray' below front grill
07 April 2025
Polite, professional and efficient
06 April 2025
Customer service could not have been better. Thank you Rob!
04 April 2025
Great
04 April 2025
Great customer care
04 April 2025
I had an issue with front bonnet wouldn't open. I was told nothing was wrong just some grease applied. Engine department was full of leaves and debris which I expected to be cleaned for convenience. It was untouched!!!
03 April 2025
The parts took longer to come from Germany so they kindly organised a loan car.
02 April 2025
Shirin was very thorough and thoughtful in his approach.
02 April 2025
Great service professional friendly. What more can you ask for.
01 April 2025
Fast, efficient, professional and friendly service.
31 March 2025
As above.
30 March 2025
Good job but I should not be paying for replacement bonnet struts. This is a safety issue that should be covered by Mini under their warranty.
29 March 2025
I have had several Mini's over the years and my current one is the best ever.
28 March 2025
Great service
28 March 2025
Last service was due to take approximately 2hours but was nearer 3hours due to large number of mots being carried out
27 March 2025
Helpful, friendly, good service in person, more difficult to reach on the phone
27 March 2025
The gentlemen who assisted during my visit was very friendly, welcoming and kept me up to date always.
27 March 2025
Good communication - car was ready on time
26 March 2025
The service was excellent
26 March 2025
Impressed with care and concern for my requirements.
25 March 2025
Incorrect price quoted which was then corrected, then overcharged & had to challenge. Was told it was correct then they admitted to being wrong. Refund issued the following week with an additional discount which was appreciated but a bad experience
25 March 2025
Well organised and kept up to date
24 March 2025
Very welcoming and helpful
24 March 2025
On time and efficient.
23 March 2025
I was able to obtain a tyre and have it fitted at short notice
23 March 2025
It feels the automated services are pushing towards towards an impersonal approach which makes it more of a transactional experience than a customer service experience
22 March 2025
Blown away with the whole team. They dedication and knowledge was outstanding.
21 March 2025
The gentleman managing my booking called me day before and said that if I came in early to drop off, I was welcome to work from the seating area (I even got a desk!) and I was in and out in less than 2 hours. Service done!
21 March 2025
All required was checked and good advice given
20 March 2025
Apart from a longish wait, everything was fine
17 March 2025
Smooth from beginning to end
17 March 2025
Efficient and very helpful
17 March 2025
Easy to book, good comms, honest , on time, everyone is professional and friendly
17 March 2025
Everything was organised and dealt with well.
16 March 2025
Try happy with it all
16 March 2025
The MOT and vehicle inspection were good. The Mini App and booking procedure needs to be improved
15 March 2025
Very happy
14 March 2025
Helpful staff. I could drop the car in the day before. My dash cam was left on the passenger seat.
14 March 2025
I would had given a 5 if my Apple play worked on the day
13 March 2025
Everything went very smoothly and the vehicle health check video was very infomative and gives peace of mind.
13 March 2025
My queries were all dealt with, with politeness and consideration.
11 March 2025
On the day everything went according to plan, expectation-wise, time-wise, cost-wise and your agent that I dealt with went out of her way to look into a couple of things for me by checking with the service dept. and Mini Connected which was helpful.
11 March 2025
Kayliss was very professional and personable
11 March 2025
Friendly, helpful and efficient. Great customer service.
11 March 2025
The repair was done quickly but it's still very irritating that it even needed to be fixed and that I had to wait 4 months for it
08 March 2025
Vehicle ready on time and very clean Helpful and polite staff
06 March 2025
We are always kept up to date with the progress and efficient work
05 March 2025
Easy to drop off, friendly people, got updates on progress and was ready to collect earlier than expected.
05 March 2025
Friendly staff
04 March 2025
Have only had brief feedback over the phone and no written report at all
04 March 2025
All good, no unnecessary reminders this time
03 March 2025
On both occasions I've used Berrys I've been happy with the service I received.
03 March 2025
Excellent service from start to finish Great communication & very polite & helpful staff
03 March 2025
Very good customer service from Kharris in particular.
02 March 2025
Efficient and informative
02 March 2025
Kharris did a good job of communication and outlining the work flow
02 March 2025
Great
27 February 2025
Could not replace my wipers as they were not in stock. These seem to be a basic service item.
25 February 2025
See above.
24 February 2025
Excellent service and was even emailed a video clip when they did a health check on my car.
24 February 2025
Friendly, prompt, gave clear information, the valet service is great, the visual inspection is reassuring, nice people to do business with.
24 February 2025
Polite informative
24 February 2025
Really good
23 February 2025
It would have been nice to have a shuttle service for when I drop off my car to take me into Surbiton
22 February 2025
.
22 February 2025
Excellent service
22 February 2025
None
22 February 2025
When I had a problem with my new mini the service I received was very prompt
22 February 2025
Easy and friendly reception procedure, good updates during the day and pick up was informative and prompt.
19 February 2025
Very well organised, welcomed me by name when I arrived, kept me informed, car cleaned
19 February 2025
The service experience was premium I was made comfortable in the reception area with coffee etc. and my car was given back to me in a shiny cleaned state. A gratis clean was a bonus.
19 February 2025
The servicing of my car was handled by Vicki Schoon who did an excellent job of making sure the everything was done as agreed and was very thorough in explaining the servicing report. She was very professional and courteous throughout.
19 February 2025
Very professional
18 February 2025
Was kept informed of what was going on at all times. Car was valeted too.
17 February 2025
Friendly
17 February 2025
Car was completed on time and everything was fine
16 February 2025
As before, professional and attentive service throughout. Car cleaning was poor, the boot was totally untouched, this could be improved.
15 February 2025
The manager who dealt with my issue certainly went above and beyond by getting my car into the garage very early the next morning.
13 February 2025
Everything went quickly and smoothly and staff gave me updates throughout the service.
13 February 2025
Helpful staff quick service
11 February 2025
this was the second time i was having to bring a new car in having only bought it in Sept 2023. Electrical / safety issues. your colleague mitch managed my expectations very well
11 February 2025
Glad to be given early time so I could have the car back quickly. Everything was very efficient.
10 February 2025
Very efficient seevice
10 February 2025
Really helpful staff who go above and beyond - special thanks to Shirin.
09 February 2025
All went to plan
09 February 2025
Amazing Staff members throughout every department
09 February 2025
All very efficient and polite
08 February 2025
Very good
08 February 2025
All seamless from the booking, to the device being carried out to collection. Very accommodating staff who were warm and welcoming
08 February 2025
Very efficient staff and updated on progress
05 February 2025
Smooth service, kept informed and good to deal with
05 February 2025
As above
05 February 2025
Good service. The video was good but the speaking too quick. I didn't catch much. I arrived 30 mins early and the car was taken straight in. Great. But the two hours promised became two hours twenty so no gain but was told I would be out early.
04 February 2025
Great Service
03 February 2025
Super friendly staff
03 February 2025
Good service Nice staff Polite and courteous
02 February 2025
Had to tell service centre that key batteries were included in service.Happy with the results of service though
02 February 2025
They do a thorough job and keep you informed what is going on. They are good at their job and friendly with it. You even come home with a clean car??
31 January 2025
It was all done to a very high standard
11 April 2025
From signing the contract to delivery was exceedingly quick and this included registration to a private number plate on a new car. Harry kept in touch with us throughout this period.