OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 106 comments received in the last 90 days.
26 March 2026
Sale process and salesperson was fantastic
24 March 2026
It was a really positive relaxed environment in the centre. Every member of staff genuinely welcomed us and made us feel very comfortable. I felt at ease and really happy from start to finish.
24 March 2026
Everything was excellent, masterminded by the wonderful Millie
24 March 2026
We as a family have purchased 4 minis from this centre , everyone we deal with are all so knowledgeable of all aspect of the product , no questions a ploblem . Karl is always the person we will ask to see when we purchase a new car .
22 March 2026
Millie made the whole experience informative and enjoyable
22 March 2026
Harry very professional and helpful
21 March 2026
Harry was fantastic
17 March 2026
was extremely satisfied with my experience with the Centre from start to finish. The process was smooth, professional, and enjoyable. George and Jay were fantastic-attentive, friendly, and always went the extra mile to ensure everything was perfect.
16 March 2026
Joseph was fantastic- professional, friendly, super clear and helpful
26 March 2026
We were looked after by Kobe for both me and my husbands cars He helped us with our needs and explained everything very well. Always a friendly and good experience.
25 March 2026
Great service from booking in and being kept updated throughout. Issue raised during MOT which was rectified immediately. Superb experience.
25 March 2026
In particular Shirin Shah, made all the difference to my visit by going out of his way to accommodate my time requirements. The work was done quickly and conveniently. Thank you Shirin.
24 March 2026
Kept informed of progress and on time
24 March 2026
There were multiple shortfalls that have been confirmed in writing to Mini - however the staff did everything they could to address the problems.
24 March 2026
I would have given 5 but for some reason you did not have me on your list when I arrived even though I had checked in online
23 March 2026
From booking until I collected my mini after the service everything worked fine
23 March 2026
I like the personal connection with Ashley. My car always drives better of course. Comes back gleaming.
23 March 2026
Absolutely love the staff who are always so helpful especially Dan at Thames Ditton.
23 March 2026
Great service.
FIND Berry Thames Ditton.
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:00
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
26 March 2026
The whole process was seamless. Jay was exceptional. Nothing was too much trouble.