OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
173 ratings and 121 comments received in the last 90 days.
03 June 2025
Non issues with any aspect of the process.
02 June 2025
Friendly informative staff
01 June 2025
It was very quick and smooth
30 May 2025
It was all really straightforward.
29 May 2025
Glenn assisted us in every way possible, and continues to respond to my many phone calls.
29 May 2025
Sam Teed was our sales person and he was fantastic! He made the whole experience so easy
27 May 2025
Joseph was great and knowledgeable about the car. He took me through all the settings. Perfect setup
23 May 2025
Staff were friendly, knowledgable about the product and extras, did not feel under any pressure to buy or add products. Clear communication.
23 May 2025
Sales executive Karl Joslin was highly professional when dealing with me as a potential first time buyer. No pushy sales patter here! He answered my questions in a non dictorial manner which was very pleasant. Dont lose him!
08 June 2025
All the staff at BTD are helpful courteous and professional particularly the gentleman who showed me where to park and Kharris Turner who checked me in. Much prefer talking to a person rather than checking in online which I find impersonal.
07 June 2025
Harris Turner was the service contact and she provided an excellent personal service, explaining each step of the service process and advising on steps for taking the mini to France
07 June 2025
Same as above
06 June 2025
I bought a new car and was v happy with the service I recey
03 June 2025
Everyone at Mini Berry Thames Ditton knows what they are doing. The reception I got from the very friendly and welcoming Gentleman who receives Customers at the entrance of the Garage was great. He already knew me and called me by my name.
02 June 2025
Very much!
01 June 2025
See above. I would add that the service here has always been very good.
01 June 2025
Informative and everything explained
01 June 2025
Everything seemed to go okay, nothing has fallen off, yet.
31 May 2025
Good service although very pricey.
06 June 2025
Everything went smoothly