About Your Local MINI Retailer | Berry Thames Ditton

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

198 ratings and 154 comments received in the last 90 days.

05 August 2026

Expert customer service. We did not feel pressured and were taken through the many choices with friendly advice and patience.

05 August 2026

Millie made my whole car purchasing experience very easy and enjoyable.

04 August 2026

Everything from start to finish was straightforward and easy. Milie was delightful. She clarified everything and pushed it all through quickly.

01 August 2026

Jay was excellent throughout - very individualistic, thoughtful, great at communicating and very kind. He was great at updating me on progress of the car and explaining all the options.

28 July 2026

Excellent knowledge and advice, timely delivery.

28 July 2026

Great service, always helpfull and whole team are welcoming, friendly yet professional, Glen has been totally excellent from order to delivery and after.

28 July 2026

Glenn and Joseph have been incredible with dealing with the purchase.

25 July 2026

Millie was fab!

21 July 2026

Welcoming easy, got what we wanted

18 July 2026

Joseph and George were incredibly helpful and efficient. Nothing was too much trouble and they made the whole process really smooth!

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18 July 2026

Great service and car!

16 July 2026

Millie was so helpful and kind

14 July 2026

The Sales team especially Harry & George were really friendly and helpful at all times. Taking time to explain everything from the finance to how the car works. Although they have now handed over the car I know I can always go back and ask questions

07 July 2026

Joseph was very attentive and responsive to my questions/querries

06 July 2026

Everyone I dealt with throughout the process was extremely helpful and I am beyond delighted with my new mini. This is my first automatic and I was grateful for my driving lesson with Joseph before driving it home.

05 July 2026

Joseph was great to us. He knew a lot about the car that we are looking for and the Motability programme. Joseph made the process very smooth and easy that we were able to order the car the same day. 10/10 service and experience

03 July 2026

It was very smooth from the first visit to the showroom until I received my car.

03 July 2026

Disappointed wihr the whole experience, I could just order my car Online to be honest

02 July 2026

01 July 2026

My customer contact, Glen Slaughter, provided am excellent service

25 June 2026

I was not advised how to switch on, or off the car! I had to try and guess and got lucky! The adaptations were slightly different to my previous mini and no time to show, or explain the differences!

24 June 2026

Harry was great very informative and helpful

18 June 2026

Joseph Traylen made our Motability MINI lease process easy and stress-free. He was always friendly, polite, quick to respond, and explained every option clearly. His excellent follow-up and support were greatly appreciated. Highly recommended!

18 June 2026

harry lansdale provided excellent personal service all thje way through the process

17 June 2026

Millie & Glen were great from start to finish, highly recommend.

15 June 2026

A car was sourced for me to test drive & was already at the allotted time. We had a mature conversation on price & trade in value + discounts on paint & upholstery protection as well as dash cam. It was a nice to touch to include a SD car.

09 June 2026

Very easy and lovely service

03 June 2026

The service I had from start to finish was great. Harry Lansdale made everything so easy for me and has a character ideal for his job. I was made to feel welcome from everyone when I came into the showroom

02 June 2026

This is my fourth Mini, bought from the same place with the same salesperson, Karl Joslin. For each of my cars, he has provided exceptional service and has been a pleasure to deal with. This was the easiest purchase yet.

02 June 2026

Great service one issue however, after spending £37000 on a new car to be told it does not have a home charging cable seems very petty!

01 June 2026

Harry and Georg were incredibly helpful from start to finish. Harry was my salesman and was incredible at remembering small details and was great with my kids.

31 May 2026

Jay was able to support me through the options and purchase process.

27 May 2026

We arranged a collection time and had been promised a full tank of fuel. We arrived on time only for the salesman to ask us to wait while he took the car to fill it up. The insurance portal did not work so we had to arrange our own insurance

26 May 2026

Everyone was very helpful and informative especially our salesperson Harry. Aldo when I needed some extra information and Harry was not available, George was great too.

16 August 2026

All staff is very friendly and helpful

15 August 2026

Excellent service

14 August 2026

Great comms

12 August 2026

Quick service

10 August 2026

Millie was extremely helpful and clear so it was all very straightforward and i was driving the car within 2 weeks.

10 August 2026

very efficient and helpful employees, the process was smooth

10 August 2026

Excellent service.

10 August 2026

Kharis Turner was very efficient and helpful. All the problems got fixed.

06 August 2026

Able to book an appointment at the weekend. Completed in good time

05 August 2026

Great service .. very friendly .. Good coffee!!

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04 August 2026

Great customer service from start to finish

04 August 2026

availibility and follow up was briliant.

04 August 2026

A few days after the service I had a flat tyre due to an embedded bolt. My local garage had a problem replacing the tyre because the wheel nuts had been stripped. I have had to pay £9.58 for a new set of nuts. Unimpressed

03 August 2026

Great customer service as usual

03 August 2026

Extremely efficient service from start to finish. Completed early and excellent communication.

02 August 2026

Great service, not at all pushy and we didn't feel hurried when making our decisions.

01 August 2026

Welcomed from the car park onwards. Friendly extremely helpful reception staff, diagnostic service completed sooner than expected together with complimentary tyre check. Valet clean a real bonus.

31 July 2026

No one answers the phone takes multiple attempts to get an answer. Long wait when trying to dropping car off . Not enough customer drop off parking. Repair was carried out quickly

31 July 2026

Efficient responsive and timely

31 July 2026

Efficient polite and informative staff who were all very helpful

31 July 2026

High level of bespoke care, really thoughtful and took time to understand the individual; kind, patient, responsive,

31 July 2026

4 rather than 5 only due to cost

30 July 2026

I always appreciate the valet service which is given after a service or MOT, except that the back of my car is always left without being vaccumed! It is a Clubman and i would appreciate the inside being completely cleaned.

30 July 2026

polite and greeted by name just feels like a nice company

30 July 2026

Very attentive, communicated well, car nice and clean when returned.

29 July 2026

As usual everyone one was polite and the work on the car was completed on time and not too expensive

28 July 2026

Contact at service centre good

27 July 2026

The service was super efficient and everyone made me feel at ease the during the whole process.

26 July 2026

Friendly, helpful service with the work carried out promptly and as promised.

26 July 2026

Very friendly staff , wrong windscreen was ordered but they sorted it out quickly and still got my car back on time

25 July 2026

Great service , perfect time management

25 July 2026

Excellent service and good people to deal with, especially Shirin .

25 July 2026

The entire process from pulling in, to driving out, was super easy and efficient

25 July 2026

Excellent service

25 July 2026

Efficient and informative

23 July 2026

I'm afraid too long to put in this box. We were fiddled out of money by your service manager by nearly £100. We were told a computer glitch!! Yet we had to pay up and be quiet. Nothing they could do. No apology either. discussing now with our lawyer

22 July 2026

Helpful and informative guidance on the service

20 July 2026

Excellent service from start to finish

20 July 2026

The Vehicle check and Diagnosis I had to have confidence and trust in the engineer who carry out the service. As that was something I cannot do.

20 July 2026

Having an ai Assistent on the phone to book the appointment is utterly rubbish.

20 July 2026

Vicky was so helpful and accommodating when I turned up a little late. She was also efficient when dealing with the paperwork. I couldn't have had anybody better deal with my car service. It left me with a big smile and lovely smooth running car.

19 July 2026

I asked if the aircon could be checked as i thought it wasnt blowing cold enough. Inwas advised if it wasnt blowing 'warm' it was probably ok and because i had an EV i just needed to be shown how to get best from aircon. Need another visit...

18 July 2026

Easy to book, kept informed, all went smoothly

18 July 2026

Excellent service as usual by mini

13 July 2026

Good air conditioning service and in the video mechanic said my tyres should be changed in the near future.

13 July 2026

Kept me informed as the car needed to be kept in overnight. Also completed all works on time.

12 July 2026

very polite and organised

12 July 2026

The whole experience was professional from start to finish. From being greeted in the car park to checking in and out after service.

12 July 2026

The appointment made smoothly. The service is efficient and well informed. The car was washed properly.

11 July 2026

Good communication about the work needed and regular updates. Very efficient service.

11 July 2026

Very happy with the service experience. Lovely staff and I was kept well informed throughout. Thank you.

11 July 2026

All the staff at my Mini centre at Thames Ditton are very helpful - I have had excellent service over many years.

10 July 2026

Totally happy with car service, I remain concerned that you have accurately recorded my contact details though. I raised a case under GDPR in the past which I was paid out on following assurances that all records had been corrected. This hasn't happe

08 July 2026

Very good service and nice staff

08 July 2026

Very helpful lady dealt with it when I took the car in. Phoned to check the drop off time the day before . Your A.I. said the service dept was shut and it wasn't . A.I. blocks you talking to someone !

08 July 2026

Excellent experience, from driving in to driving out. Everything ran very smoothly and I was kept well informed. I also didn't feel pressure to have work done that could wait 6 months.

07 July 2026

Great end to end service - from the welcome by name, the video updates, the clear pricing, and the right end result.

07 July 2026

Great customer service

06 July 2026

The service and MOT booking was well handled: in keeping me informed of progress, of the costs, and getting me discharged by the agreed time.All very much appreciated.

06 July 2026

Karis was very helpful and lovely to deal with

06 July 2026

I was very happy with the service I received and with the professionalism and efficiency of your team particularly Kharris. However the part I needed had to be ordered in (compressor) so I had no air con for a few days!

06 July 2026

I didn't get a video of service, my car was there for a week due to parts needed and the wiper change I requested didn't happen. You send emails ahead so we can add things on, previously a quote on the body work - still waiting for all!

06 July 2026

Very efficient, accommodating and courteous throughout.

05 July 2026

The work carried out was great. Some of the communication didn't consistently match expectations.

04 July 2026

Easy drop off and received updates during the day

04 July 2026

Everything went very well

04 July 2026

Welcoming, efficient & thorough

04 July 2026

I wish your servicing wasn't so expensive. However on the plus side, your team had a good knowledge of some of the unusual Mini attributes.

03 July 2026

Very smooth and friendly service

02 July 2026

Everything went smoothly, Isaac on the front desk was a very nice guy

29 June 2026

slick attention leaving and collecting vehicle

29 June 2026

Quick and efficient

29 June 2026

Berry Thames Ditton is my preferred Mini service centre with its professional, efficient and courteous service. Service advisor Kharris Turner always keeps me informed on the details and progress of my repairs and tries to find the best solutions.

29 June 2026

Helpful and efficient

28 June 2026

Very happy with the team at Berry Thams Ditton.

28 June 2026

Great Service

28 June 2026

Fast service and good attitude from the service advisor

28 June 2026

There was a slight delay with our car and Isac dealt with the situation well

27 June 2026

It was easy to book. Checking in on the day was well managed and quick. The service was carried out quickly. There was somwhere to wait, with water and coffee available. The feedback and video from the service was useful. Excellent experience.

26 June 2026

The service personnel were very helpful

24 June 2026

Fast, efficient, totally reliable, no need to question or wonder if things were taken care off safely and professionally. Top notch service.

24 June 2026

Quick service, always let you know what's going on, always polite.

23 June 2026

Amazing service

23 June 2026

The spare part was cracked and needed to wait for another - but efficiently dealt with

22 June 2026

I booked a service as you wait. Was told to expect 2 hours and my car was ready after 1 hour 50 minutes and everything seems fine

22 June 2026

Good service and professional

21 June 2026

Thank you to all the staff who have contributed towards me buying my new car. This includes all those behind-the-scenes. A special thank you to Harry for his friendly, supportive and honest approach which meant a lot to me. Wonderful Customer Service

21 June 2026

Quick response and honest mechanics

21 June 2026

Easy to arrange. Full information given. Excellent welcome on dropping off car. Service performed within timescale. Prompt feedback.

21 June 2026

Easy & efficient.

20 June 2026

Good communication. Sensible advice. Helpful staff, nothing was too much trouble.

19 June 2026

All staff very helpful and friendly.

16 June 2026

Service completed on time and friendly

16 June 2026

Because I have no complaints. Your staff are polite, helpfull, efficent and friendly. It is a pleasure to use your services.

16 June 2026

Very friendly and helpful

16 June 2026

Everything was done within time frame and I was kept updated all the while

16 June 2026

Staff could not be more helpful

16 June 2026

Harry was awesome

15 June 2026

If I were not satisfied I would not keep returning as this is not my local dealership & I have been a customer for over 20years. The staff commitment to real customer service is exemplary.

13 June 2026

Efficient job

13 June 2026

As always excellent service from Kharris and team at Thames Dutton. Always above and beyond to fix things quickly.

13 June 2026

Wait in service. Were looked after and kept formed when running a little late.

12 June 2026

The process for buying my car was quick and efficient, and handled by the same salesman that I have bought my 3 previous Mini's from. Karl Joslin is a real pleasure to deal with.

11 June 2026

Oveerall good. I had trouble getting an update on progress over the phone as the service team were slow to answer

11 June 2026

Generally pleased with the service. I just didn't appreciate the technician leaving greasy dirty marks on the interior drivers door and handle.

11 June 2026

Nice helpful staff

10 June 2026

I received Friendly and efficient service Particularly by the girl on the service desk, I believe her name was Kharis. she made me feel welcome and important

09 June 2026

Good customer service

06 June 2026

Efficient

05 June 2026

Proactive, friendly and efficient process and people

03 June 2026

Issac was amazing in helping me with my car.

02 June 2026

The service as always was efficient and courteous. Kharris as always gives us great service. The communication is excellent and nothing is too much trouble.

02 June 2026

Sometimes difficult getting hold of salesman. Information at handover lacking

01 June 2026

Lengthy wait on arrival and departure. No courtesy car.

01 June 2026

Courteous and efficient

30 May 2026

Prompt, friendly service.

29 May 2026

Prompt, efficient service with good communication.

28 May 2026

Easy to book, great staff, all done on time and as advised and with an additional visual check when we mentioned a recent bump.

24 May 2026

From start to finish the the service was brilliant.

22 May 2026

Very efficient service

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FIND Berry Thames Ditton.

Address

42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8398 1111

Map

Areas served

Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton

View map

Address

42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ

Opening Hours

Mon–Fri:07:00 - 18:00
Sat:08:00 - 12:00
Sun:Closed

Phone

020 8398 1111

Map

Areas served

Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton

View map

Address

42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:00
Sun:CLOSED

Phone

020 8398 1111

Map

Areas served

Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton

View map

Address

42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

020 8398 1111

Map

Areas served

Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton

View map