OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 159 comments received in the last 90 days.
20 August 2026
efficent and prompt service
17 August 2026
Excellent service from start to completion. Even though there were some minor issues, the team (Glenn and Elisha) handled it as efficiently as they could keeping me informed throughout
05 August 2026
Millie made my whole car purchasing experience very easy and enjoyable.
05 August 2026
Expert customer service. We did not feel pressured and were taken through the many choices with friendly advice and patience.
04 August 2026
Everything from start to finish was straightforward and easy. Milie was delightful. She clarified everything and pushed it all through quickly.
01 August 2026
Jay was excellent throughout - very individualistic, thoughtful, great at communicating and very kind. He was great at updating me on progress of the car and explaining all the options.
28 July 2026
Great service, always helpfull and whole team are welcoming, friendly yet professional, Glen has been totally excellent from order to delivery and after.
28 July 2026
Excellent knowledge and advice, timely delivery.
28 July 2026
Glenn and Joseph have been incredible with dealing with the purchase.
27 August 2026
Excellent service
27 August 2026
Good, prompt friendly service
26 August 2026
Everything worked beautifully with very pleasant people especially KharrisTurner who was so kind.
26 August 2026
The process was easy and handled very politely by all staff
25 August 2026
Staff very professional
23 August 2026
Very organised. Good communication and managed an early pm pick up after delivery of the car earl
23 August 2026
Impossible to get through on phone, text or email to find out progress.
23 August 2026
Did not help with the problem
22 August 2026
Very friendly and helpful staff
22 August 2026
arrived for a 'while you wait' 10am appointment and was told it could take up to 2 hours.in the event it failed with a tyre bulge and I was there 4.5hrs. I wasn't kept abreast of progress and on the drive home rec a car alert prob with tyre pressure!
FIND Berry Thames Ditton.
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:00
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
24 August 2026
A very professional service from the sales staff (Glen and Elisha) at Mini Thames Ditton. Very knowledgeable about the cars, Fully understood my requirements. There was no pressure to sell us services that we did not require.