OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
152 ratings and 114 comments received in the last 90 days.
22 January 2026
They were fantastic from start to finish. Everything was so easy, we were offered a test drive straight away. I ordered my car there and then and drove away 2 weeks later. The handover was great.
09 January 2026
Excellent service from ordering to handover
08 January 2026
All went very smoothly from the test drive to the collection of the new car
06 January 2026
Personalised, friendly & knowledgeable service. My sales advisor Harry Lansdale was really enthusiastic about your product & supported me in making a choice on vehicle & spec. Comprehensive handover. Really happy with my new JCW
30 December 2025
Good dealership, friendly people, helpful.
29 December 2025
Karl's proactive and collaborative approach were fantastic!
28 December 2025
Under two weeks from first enquiry through selection, financing, insurance, delivery and collection- can't complain about that!
24 December 2025
Eli was such a great guy. Friendly, professional, helpful, honest.
21 December 2025
Very satisfied
01 February 2026
Both Alex, who checked the car in, and Kobe who checked the car out were courteous, professional and friendly. Getting the video after the service was a bonus .
01 February 2026
The receptionist I dealt with was very nice and helpful
01 February 2026
Superb customer service throughout
01 February 2026
Simple mot done in time mentioned.
29 January 2026
Service was fast and the gentleman that took my car and assisted me with everything was very courteous.
28 January 2026
I managed to arrange to drop off my vehicle and collect early afternoon, so that I could still work from home for most of the morning.
27 January 2026
I had concerns that there were problems with my car battery/starter motor. Turned out both were a problem, plus a lot more. I dealt with Vicki Schoon at the centre who was absolutey brilliant, and did all she could to assist me.
25 January 2026
Service was excellent throughout, however after picking up the car I noticed the wheel-loving nut was missing. I called on the same day to report it and was told I'd get a call back but I have not heard back as yet and the nut is still missing
25 January 2026
Extremely helpful, great experience. What a surprise to have my car returned thoroughly clean??
23 January 2026
Thank you Kharris (Turner), super helpful - as always, really friendly, and always makes everything easy from start to finish. Clear communication, solid work, and no stress at all.
FIND Berry Thames Ditton.
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:00
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:00
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
27 January 2026
Millie was super helpful and patient and took the time to really listen and understand what I was looking for. She arranged the test drives at convenient times for me, was able to answer every question I asked and was an absolute joy to deal with.