OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
127 ratings and 110 comments received in the last 90 days.
20 May 2026
Very welcoming and helpful
16 May 2026
Everything ran smoothly thanks to the excellent Millie and George! Helpful, knowledgeable, courteous and friendly - a pleasure dealing with them both.
12 May 2026
We were given clear guidance on how the new Countryman worked and all our requests were met with courtesy and understanding.
06 May 2026
The Salesperson (Harry) was very helpful and took a lot of time to explain all aspects regarding the purchase of the mini. He also took a lot of time explaining the technical side of the mini.
05 May 2026
Very friendly and knowledgable staff
05 May 2026
This is my 3rd Mini and my next car will be a Mini because the dealership always look after me and I can rely on them to make sure I am always a happy customer.
28 April 2026
Friendly, anticipated needs and very efficient.
28 April 2026
Friendly helpful Sales Person. Efficient process of ordering and explained everything. Arrived earlier than expected too. Harry was a very pleasant informative person and did not apply any sales pressure.
28 April 2026
Pleasant, polite and very helpful, nothing too much trouble
20 May 2026
Customer care very good
16 May 2026
Great service consistently delivered by every member of the team we dealt with.
16 May 2026
Easy, quick, efficient
15 May 2026
Millie and George both went above and beyond to make the whole experiencing of purchasing my new Mini smooth and efficient. I felt confident in their knowledge of the product and nothing was too much trouble. Great after sales service too.
14 May 2026
I had a fantastic experience from start to finish. The sales team was incredibly helpful, supportive, and attentive throughout the entire process.
12 May 2026
It was quick and efficient
12 May 2026
Quick and very efficient service from Vicky my car service was carried out promptly informative video MOT of my car and a lovely clean car inside and out at the finish
12 May 2026
My only criticism is that I was relentlessly bombarded with disjointed communication about my Berry service booking and about my Mini in the MyMini app.
11 May 2026
Friendly staff, pleasant surroundings and good communication on service process.
08 May 2026
Excellent service.
FIND Berry Thames Ditton.
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:00
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surbiton, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton as well as the surrounding areas including Kingston upon Thames, Sunbury-on-Thames, Teddington and Hampton
20 May 2026
Excellent service from Millie Hayes