Good service

Everything was explained well and no pushy attitude making me feel more relaxed and that I would receive aa good after sales service

Whilst the car was late being delivered if I called I always received honest feedback. The delays were obviously out of Mini's control due to the current circumstances.

Kept me informed at all times regarding the work needed. My car was valeted to a high standard

We were kept up to date throughout the purchase, and we really like the personal touches with the videos as well. Harry was really helpful throughout and would be on hand if we had any questions. We have had excellent service throughout.

very efficient

Third Mini in a row that we have bought.

Booking in was very straightforward and Jen in the service department looked after me very well when when my car was in for new front break pads and discs.

Very good and liked the video

Dan kept me informed and updated during the process

The staff at Berry Thames Ditton are very polite and courteous. I was well informed of the time scale and works which was carried out. I can remember Jennifer as one of the staff members but to be honest every single person had been marvellous.

Very efficient helpful staff & service done quickly car returned very well valeted

They were very professional and treated me very well, and couldn't be more helpful.

Nothing that I could complain about even if I had wanted to!

Very friendly & helpful & I like the video of my car being repaired.

Excellent greeting and check in service. Jen always cheerful and ready to get you sorted quickly and efficiently

Again brilliant customer service but I would have liked monthly updates on where my car was in the build process etc

Michael gave excellent service and advice

Friendly staff

Friendly and prompt service, reasonable priced. Only gripe is the lack of loan vehicles while car is being serviced.

The car did not have an MOT completed. on the day, the staff member who was at the desk did her level best to help me get the MOT also done.

Helpful staff

Very good service by professional staff

I dealt with Karl Joslin. I felt very relaxed with him and he was extremely helpful. Kept me upto date on the delivery of the car. Karl also sent me a clip of the car which I thought was amazing.

Friendly and helpful staff

Friendly service.

Easy, very friendly, customer focused, and efficient. No messing about which is what you want.

Professional friendly staff

Service was completed on time

Customer service and confidence that my car has been properly looked at.

Chris and Cameron were great. Very helpful and efficient and my problem was resolved quickly within an hour

The car is sorted and back on the road. It was expensive but there was a lot wrong with the car and we had to prioritise.

Very friendly and helpful

Received good service

The lady who served me at Thames Ditton was excellent.

Very good service, delivered earlier than originally promised.

The whole experience was troublefree.

The car was serviced, cleaned and ready on time

The whole experience was fairly effortless on my part.

Smooth and easy process A bit too much form signing (all to do with finance/ add-ons nothing to do with buying the car

Everything was fine except as mentioned it took quite a bit longer to complete than originally estimated, even though this was the car's first very simple service (2 year/low mileage first oil and microfilter service, so nothing to go wrong really)

Harry kept me updated on how things were going, he sent me a video of my car when it arrived. When I collected my car he went through everything with me and showed me how everything worked and set up my apple play. Also got a Full tank of petrol :)

Everyone was friendly and communication was good

Staff were extremely helpful, and polite, and I was kept up to date on the day of my service and MOT. Staff provided me with options open to me for works that could be undertaken on my Mini, no hard sale. Happy with my visit and work undertaken

Couldn't do enough and talk me through the whole process

No question was left unanswered and I was looked after from start to finish. I never felt hurried and was everything I needed was dealt with effectively and efficiently. I left the feeling that it was absolutely ok to call with any further questions

Once we had decided on the model and extras, the purchase was made as easy as it could be. On delivery day, we had issues getting to the centre and Harry was incredibly accommodating, delivering the car to us to make sure we had it. Outstanding.

Very happy.

I dealt with Joshua who was so informative and genuinely helpful. He is the most pleasant young man I have ever dealt with in my history of car buying. He is the reason I would return to Berry Thames Ditton

Purchase great! Delivery was earlier than expected, not Thames Ditton's fault. Had my reasons for wanting this March 22 plate not 71 plate