Fault was rectified and we were kept informed

Very helpful all the way

Convenient

Everything was great!

Check-in on the morning of the MOT and service was easy, I was updated about my service (email, text and call) during the day.

Easy booking for service

Our sales adviser was very helpful and knowledgeable. He was very friendly and communicated with us throughout the whole process.

Excellent customer service

A great customer experience. The team were great, helped with spec, kept me informed of the build time and got the car prepared quickly. Credit to Dan in sales. Also a mention for Olly in the garage team that helped with the bike rack setup.

happy with the sales service

no issues

Service was as expected

I couldnt have asked for more from Ziggy at Mini Thames Ditton. He went above and beyond to answer any questions or requests I had about my new car and was always available no matter what time of day. The car arrived sooner than expected, love it!

Excellent service and very thorough with regular updates and videos.

The no fuse, quick delivery with video email.

Karl Joslin was very friendly, helpful, informative and kept me up to date . I couldn't recommend him more highly enough for being a great salesman.

Salespeople were really friendly and really helpful. They assisted us to make the right decision and buying a car that is meant to last long needs to be right.

Clear instructions and clearly gave thought on how to handle COVID restrictions to best serve customers.

Charming service, so helpful

Attentive, focused, offered a good deal on my car, willing to listen, tailored a solution for what we wanted, and very importantly didn't oversell.

Very satisfied and coped with Covid restrictions without spoiling the experience

went smoothly

Very smooth and quick

God service

I was very satisfied, if a little dis-appointed that on this occasion a courtesy car was not available. I totally recognise that these are very difficult times but other dealerships I know were still able to offer this facility despite 'Covid Times'.

No issues.

Staff friendly

Very helpful and always kept us informed or progress and any issues

Really smooth - could not have been easier

They managed to get my car done quickly so that I wouldn't have to spend too much time in Kingston

Great communication throughout the service.

Very professional staff, I was kept fully informed throughout the service with regular calls as to when the car would be ready - all was handled professional and smoothly

Job completed very quickly. Delighted by customer service assistant, Jennifer O'Neil.

Quick and efficient turnaround. Good Covid procedures (no one else in showroom, coverings used for mouse needed to e-sign)

Delays in getting paper work sorted by Karl, I had to chase him to get stuff done numerous times- it was as if after we paid the deposit, there was no urgency for him. When the car was delivered no all checks were complete & we had to take it back

Nothing to complain about

Friendly/efficient