All done professionally

Work done as advised

I'd rather it not been delayed but it was well managed nonetheless.

A service I expect and get

Clear and transparent communication and pricing

Absolutely nothing negative to say-perfect service

It was all done over the phone really, due to the pandemic. But when I first visited the center back in2020, it was all very professional. Pick up was easy with a time slot just for me, so I had all the attention I needed.

Full credit to Holly, who gave exceptional service throughout the repair.

Easy and efficient

There was a long delay between order & delivery date was not confirmed till the last mi Ute - but this was due to the current situation throughout the country

Service carried out as arranged. Car picked up from my place and delivered when ready.

Great attention to detail. Always replied promptly. Very patient with all my many questions. My sales rep was Daniel McCormick at Thames Ditton.

I was able to get my Mini Clubman serviced within three days of requesting. Considering the circumstances, everything was well organised and staff very helpful.

Smooth experience

East to contact and all helpful

Thorough and efficient

They were very organised and completed on time

I have no complaints.

Great service - efficient, timely and delivered as and when I needed it. Dan and Fabio did a great job all round. have also submitted a Google review. Well done to your team. Good processes and a very good way of doing business.

Holly serivce adviser Mini Centre was brill, as I parked and left my car in the BMW service area and wrote the wrong reg number on the envelope, a doh moment by me. Holly sorted it out and phoned me. Top member of staff.

They always kept me informed as to what was happening.

Efficient and informative

The Covid restrictions made things less enjoyable than on my previous purchase, especially with the outside handover, but this unavoidable.

We dealt with Daniel McCormick and throughout he was helpful, courteous and friendly. All in all a surprisingly pleasant experience.

Fast friendly efficient service with a lovely personal touch.

Great service from Karl

Efficient Service - would have liked the car washed though

fantastic service, quick and accurate.

The service I received at Berry Thames Ditton was excellent; friendly, helpful, efficient. Daniel was great at being up front and keeping me up to date with progress relating to the order and delivery.

Fabio and Zaheer were fantastic very professional and looked after us so well.

Efficient and polite service, accurate description of car being purchased

I had the opportunity to customise my Mini to some specifications I liked.

Polite, open and honest interaction - very proactive as well

The whole experience was faultless and Dan was great to deal with. Delivery was on time and the customisations were provided as requested

the experience was very stress free the staff especially Karl Joslin are always welcoming and friendly even during the Covid situation Karl is very professional and would certainly recommend him to any of my friends wanting to buy a Mini

He helping me through out the process

It was all v smooth. Was guided through the process.

MOT and service dealt with efficiently and kept in touch with ongoing developments

Good service , quick and efficient

Everything went smoothly with the Service Inspection and MoT.

Mr Dan McCormick, dealt with me throughout the purchase. He answered my many questions, helped me work out exactly what I wanted in the car, wasn't pushy, was patient, kept in touch from concept to delivery, providing excellent service -during Covid.

Good professional service

Completely satisfied

Completely satisfied with the service given.

It was more difficult getting into the showroom because of the Covid restrictions but there were good communications from Zaheer who was always available when we called for updates. The car arrived slightly earlier than promised which was a bonus

Kept me informed ,with a video link and simple,friendly front of house service .

Booked my car in for its 1st service within a week of telephoning, receptionist was very professional & friendly. Dropped my car off at the requested time & was able to collect by the afternoon. Video on service carried out on my vehicle was clear.

very good customer service

The sales team made me feel at ease and was very knowledgeable. They kept me informed through delivery and were transparent during the purchase.